Consider visiting Tutorials if you already own a WaterStrider.
If you have a question not answered here, please Contact us!
Is WaterStrider compatible with the Phantom 4 Pro?
The original WaterStrider sold from 2016 through June 2017 is compatible only with Phantom 3 (all) and Phantom 4 (std). We recently released WaterStrider 2.0 which has a Phantom 4 Pro compatible version.
What about the Mavic, Q500, Typhoon H, Solo...?
We'd love to build variants to fit other platforms! We think there are many great drones being manufacturd today, and if there is sufficent demand we hope to quickly expand into other product lines. We highly recommend that you signup for our company newsletter to get notice of new products. Feel free to contact us and let us know what you'd like to see!
How do I buy WaterStrider?
You can buy today! Check out our online store!
Do you ship internationally?
Yes. We are happy to ship you a WaterStrider even if you live outside the US. Due to a very high rate of issues shipping to Spain and Italy we now only ship via Federal Express (FedEx). We can not guarantee a timeframe for international delivery since sometimes shipments take a while to make it through Customs (depending upon the country). Any import duties / taxes are the responsibility of the recipient (which again, varies by country). Also, the cost of international shipping will not be refunded in the event of a return per our refund policy.
What drones are supported?
The original WaterStrider sold from 2016 through June 2017 is compatible only with Phantom 3 (all) and Phantom 4 (std). WaterStrider 2.0 has multiple versions that support the Phantom 2, Phantom 3 (all), Phantom 4 (std), Phantom 4 Pro, and Phantom 4 Advanced. To be notified when additional drones are supported please sign up for our [Newsletter].
Can you tell me more about the DJI Phantom 2?
While WaterStrider can be used with the DJI Phantom 2, the lack of a vision positioning system (for enhanced stability) and the wider angle camera lens makes for a less than ideal user experience. We do not recommend WaterStrider for the DJI Phantom 2 for most users. We recommend it, with reservations, for very experienced pilots only. Please contact us if you have additional questions.
Will you build a custom set for my drone?
Yes. We have extensive design, manufacturing, and consulting experience in the aerospace sector. A custom solution probably isn't economical for a hobbyist. However, for commercial applications please contact us so we can talk!
How much does it weigh?
The original WaterStrider sold from 2016 through June 2017 with all the necessary hardware has a mass less than 0.3 kg. We are releasing WaterStrider 2.0 on August 1st 2017 which is 12% lighter with a mass of 0.26 kg. To put things in perspective, a Phantom 4 weighs 1.38 kg.
Does it impact flight time?
Yes. Attaching accessories that affect the weight and aerodynamics has a trade-off in flight time. The WaterStrider design has been optimized for weight and aerodynamic impacts, while still keeping the product fun, easy to fly, and easy to maneuver. The result is a flight time reduction of approximately 25-30% for the DJI Phantom 3 and 4 based on back to back indoor testing. As with any drone, how you fly it, the condition of your equipment, and your environment all impact your actual flight time. Plus, with WaterStrider your ability to land virtually anywhere helps to reduce your required flight time!
How do I install and uninstall WaterStrider?
It's easy and typically takes less than 1 minute. Check out the video in our Tutorial section!
How does WaterStrider perform in the wind?
Check out this video for a through explanation, including real video footage.
What kind of surfaces can I land on with WaterStrider?
It is safe to land on pool water, salt water, fresh water, sand, gravel, grass, dirt, and a variety of other surfaces. Check out this video for some cool examples! Magma, sulfuric acid, power lines, and moving traffic should be avoided. In all seriousness, be careful. If you're not sure whether it's safe or not, either avoid it or test it by hand first. Drones are expensive, so better safe than sorry!
I crashed my drone. Will you pay for it?
No. Flying drones is fun, but safety (including avoiding crashes) is the responsibility of the Pilot In Command.
We recommend you familiarize yourself with the FAA's Know Before You Fly rules, take a class to teach you how to fly safely, and understand all the features and options on your drone. Use extreme caution when flying with WaterStrider as your drone can handle differently (especially with highly aggressive maneuvers) and flight times will be reduced.
How do I store WaterStrider?
We recommend storing WaterStrider in a cool, dry place. Garages should be avoided if possible, because gasoline fumes can break down polymers over time. If you have flown it around salt-water, we recommend rinsing the unit off with freshwater after you're done.
Can I order spare parts?
Of course! Like you, we are not fans of companies that don't support their products. Contact us and let us know what you need!
Do you offer wholesale pricing?
We offer wholesale pricing for distributors or individuals interested in making large purchases. Please register with our wholesale partner netork for more details.